Macy’s says employee hid up to $154 million in expenses
Macy’s says employee hid up to $154 million in expenses

What Happened?

On November 25, Macy’s disclosed that a single employee was responsible for hiding between $132 million and $154 million in small-package delivery expenses. These irregularities spanned nearly three years, from the fourth quarter of 2021 through November 2024.

According to Macy’s, the employee intentionally made erroneous accounting entries to misrepresent these expenses. While these figures constitute only a fraction of the $4.36 billion in delivery costs the company recorded over that period, they were significant enough to disrupt its financial reporting schedule. Macy’s now plans to release its full earnings report on December 11, pending the completion of an independent investigation.

Why Wasn’t This Detected Earlier?

The case has raised concerns about Macy’s internal controls and auditing systems. Retail analyst Neil Saunders from GlobalData Retail criticized the oversight, stating:

"The accounting problem raises questions about the competence of the company’s auditors. Such incidents increase uncertainty among investors who were already concerned about Macy’s overall performance."

So far, investigations suggest no other employees were involved in the fraudulent entries, and Macy’s has emphasized that its cash management and vendor payments were not impacted.

What Is Macy’s Doing to Address the Issue?

• Independent Investigation: Macy’s has engaged external experts to investigate the matter thoroughly.

• Employee Accountability: The individual responsible is no longer with the company.

• Ethical Commitment: CEO Tony Spring reiterated Macy’s dedication to ethical conduct, stating:

"While we work diligently to complete the investigation, our colleagues remain focused on serving our customers and executing our strategy for a successful holiday season."

The company has reassured stakeholders that steps are being taken to strengthen its financial systems and prevent similar incidents in the future.

How Is Macy’s Performing Overall?

This scandal comes at a challenging time for Macy’s, as it struggles with declining sales and shifts in consumer behavior:

Sales Decline: Net sales dropped by 2.4% in the most recent quarter, totaling $4.74 billion, slightly above analyst expectations of $4.72 billion.

  • Store Performance:
    • Macy’s comparable sales fell by 3%.
    • Bloomingdale’s saw a 1% increase.
    • Bluemercury posted a 3.3% gain.
    • Renovated “First 50” stores experienced a 1.9% increase in comparable sales.
  • Digital Weakness: Underperforming digital channels and reduced demand for cold-weather apparel contributed to the overall sales slump.

Impact on Stock and Investor Confidence

Macy’s shares fell 3.3% on Monday, adding to a 19% decline for the year. This contrasts with the S&P 500, which has risen by 25% over the same period. The scandal has heightened investor concerns about Macy’s ability to navigate a tough retail environment while maintaining strong internal governance.

What’s Next for Macy’s?

Macy’s is continuing to implement its long-term recovery strategy, which includes:

Store Closures: Closing approximately 150 stores by 2027 to streamline operations.

Strategic Investments: Investing in 350 core locations, focusing on enhanced customer service and modernized facilities.

Holiday Preparedness: Despite the setback, Macy’s is optimistic about executing a successful holiday season.

The full earnings report, including projections for the fourth quarter, is expected by December 11. Investors and stakeholders will be looking closely at how the company addresses its governance issues while delivering on its recovery strategy.

A Cautionary Tale

This incident serves as a stark reminder of the importance of strong internal controls and regular audits in large organizations. While Macy’s is working to rebuild trust, the scandal underscores the risks associated with lax oversight in an era of complex financial operations.

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