How to troubleshoot your phone charging problems? Photo: Android Authority
How to troubleshoot your phone charging problems? Photo: Android Authority

There are several reasons why your phone might be having issues with charging. We've got a comprehensive guide on how to troubleshoot charging problems. You might have a bad cable or need to restore your software. You might even need to replace your charging port. Sometimes, though, the only problem with your charging port is that it's hella dirty.

The most common reasons for a device failing to charge are:

  • a faulty cable, charger, socket or adapter

  • dirt or debris in the charging port

  • third party apps interrupting the charging process

  • a software update is required

Find out what to do if your phone is not charging.

Check your charger

The first step is to check to see if the problem is related to your charger or charging cable.

1. Are you using an official charger?

Although most phone chargers and charging cables look similar, there can be a huge difference between their quality and charging speed. It is always recommended to use the charger that came in the box, or an official Samsung replacement, as these have been specially made for your device and are designed to maximize battery life. Check to make sure that you are not using counterfeit accessories.

2. Check for damage

If you're using an official charger, check to ensure that there isn't any damage to the cable or plug. If you notice any damage, stop using the charger immediately.

3. Try a different cable and plug

Even if there is no obvious physical damage to the cable or the plug, try using a combination of different cables and plugs to eliminate these as a potential problem. To make sure that your cable/plug works, you can also try using it to charge a different device.

4. Try a different power source

Once you are sure that your cable/plug works, try plugging them into a different power source. For example, connect the charger to a power socket rather than a laptop or PC.

Check for water and moisture

Photo: YouTube
Photo: YouTube

Your device will not charge if it detects water or moisture in the USB port. This is a security measure to protect the device from damage and corrosion. If your device has detected water in the charging port, it will sometimes display a waterdrop icon on the screen above the charging port. If you see the water drop icon, make sure that your device is turned off while it dries.

Most moisture will evaporate by itself within a few hours, but you can also try blowing gently on the port or exposing it to cool dry air. If the waterdrop icon has still not disappeared but you are sure the charging port is dry, try turning your device off and on again.

Check for damage

Physical damage such as a cracked screen or case may affect the performance of your device. You should also check your charging port for any signs of damage.

Insert a charging cable into the charging port of your phone. The charging cable should fit snugly into the port and should not feel loose. Using a torch, look inside the charging port to check for any damage, according to Samsung.

Check the wall adapter

The other component to check before you start messing around with your phone is the wall adapter. This is particularly true if you’re using an adapter where the cable can be removed. It’s certainly possible that the USB port on the adapter could have broken, said Android Authority.

Like with the cable, the easiest way to check if the adapter is at fault is to simply try charging with a new adapter. However, if you don’t have access to another adapter you can also try plugging it into your computer. If it charges with the same phone and cable, chances are the adapter is at fault (although you might want to try multiple electrical outlets too!).

Update your software

Changes to the software running on your device can have a bigger effect on the battery life than you might think. While newer versions of Android are generally optimized to save on battery life, phones that are a little older sometimes can’t deal with the new software and how it handles battery life.

If you find that the charging issue started around the same time as a software update, you may need to roll back to an older version of Android — although keep in mind that installing the latest operating system always keeps your device more secure. There are plenty of guides out there to help you roll back on your version of Android, and you may need some technical know-how.

Alternatively, if you’re running an older version of Android, it’s worth upgrading to see if that helps with the charging issues.

Clean the charging port

Photo: Amazon
Photo: Amazon

1. Power off your iPhone.

2. If you're using cotton, place a toothpick on the cotton and twist until it catches and starts to wrap around the toothpick (Only use a small amount).

3. Holding your iPhone so the backside is facing up, place the toothpick inside the charging port.

4. Scrape against the back wall of the port.

This will take a lot of poking and scraping. Continue to do this until the debris starts to come loose. You'll see a bit of gunk come out on the toothpick.

Sometimes, you may need to carefully scrape the sides of the port, too. Debris can get lodged behind the spring-loaded anchors. Be careful not to damage the anchors.

5. Repeat step four until you're not pulling out any more debris.

You might have to blow into the port in-between scrapings to get some of the loose lint and dirt out of the way.

When you think you've cleaned the port out, connect your iPhone to the charging cable again and see if it worked. If not, repeat the steps above until it works, or until you've determined that the problem is not a dirty port, at which point, you can run through the troubleshooting steps, told iMore.

You might have to blow into the port in-between scrapings to get some of the loose lint and dirt out of the way.

When you think you've cleaned the port out, connect your iPhone to the charging cable again and see if it worked. If not, repeat the steps above until it works, or until you've determined that the problem is not a dirty port, at which point, you can run through the troubleshooting steps.

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